On April 4th, 2015, Posted by admin, No Comments
Recently I came across a rather disturbing incident that happened to one of our senior tutors. She explained how she lost her online job due to the arrogance and apathy of an indifferent customer (Deena Sangha from Calgary, Alberta) who supposedly thinks she owns people serving her. These could be a variety of people- customer service, managers, senior members of a business she is buying services from or anyone else irrespective of what position they hold as long as she is “paying (peanuts) to buy”. Now, many people have this mentality, but they are at least not “cheap”. This woman on the other hand was cheap as well as disgusting.
One of our recent experiences was with this woman named Deena Sangha from Calgary who approached our tutor for a Punjabi lesson (for your information- she charges $15 per lesson. I just had to talk about the service here. I just can’t miss out on such a brilliant marketing opportunity for her). The customer needed our tutor to teach her along with her 2 kids all at the same time. She basically wanted to take 3 classes for the price of 1. Can’t believe someone can be that cheap? I don’t really blame her. Its the mentality with which you are brought up shapes you. Watch out Canada! She has got daughters she would be brining up the same way. Some people are so overwhelmed with consumerism especially in North America that they don’t understand where to draw the line and who they are sponging off of. For them, its “Black Friday” year round, everywhere. Greed can make you blood sucking vampires and you may soon start to relish it.
Despite our tutor’s not so pleasant past experiences with group classes, she reluctantly agreed as this woman Deena literally begged her to take classes. She has had a record of NEVER missing a class and always being on time in the last 7 years of association with us.
However, on this special occasion she had to step out and could not make it back home by the time her lesson became due. She did, very promptly send her an email though. The email was delivered much before the class and she had all the time in the world to adjust accordingly, but being the psycho she is, she tried to create ruckus.
The interesting thing what followed suit. She was fuming with anger calling our most professional tutor “unprofessional”. The tutor had duly apologized twice in the email and had told her that she would be happy to reschedule the class for a later point in time whenever convenient to her. However, she needed a refund, which was issued the very same day. Some would think the episode was over, but not quite; as she had more to do.
She gave the tutor the poorest rating possible completely misusing her right to rate on the website our tutor is associated with and where she had taken several lessons and built a reputation over the last 5 years as the rating is applicable for completed lessons. She alleged that the tutor did not show up for the class despite the fact that she was duly informed and requested of the class being rescheduled. She must have been really disappointed as she said her friends made fun of her Punjabi and I think she had also mentioned in her emails she intended to learn the whole of Punjabi that very day.
Obviously, the tutor was extremely upset on getting the rating as it hurts her overall rating due to a single negative feedback, but still she wrote her an email humbly asking her to correct her feedback (as there had not been a class) and also what happened to her due to rescheduling of the class had not caused her any “personal harm”, but a rating downgrade would cause our tutor a grave personal harm since it had taken her years to build her reputation. We expected a little empathy from her, but this was the day of never ending surprises.
She wrote back in an extremely rude manner saying we had no right to email her and it just showed how unprofessional our tutor was. She contacted the company and now the tutor has lost her teaching account with the company as they have permanently closed down her account on her request.
What we learn from this experience is that it won’t hurt to be a little more empathetic as nobody likes pain in the ass customers whether you are a beginner or a big billion dollar corporation. Customers are entitled to their respect, but so are the companies/freelancers. Its a business relationship after all. Its a transaction wherein, we as businesses deliver services in exchange for a fee. However, a business relationship becomes complicated when a customer starts taking out their frustration of life on their business associates and starts behaving completely unreasonably, overstepping the line.
A woman for example who is being ignored by her husband or someone who is constantly being rebuked by her teenage kids may start demanding unreasonably unattainable things from her business associates, colleagues or friends . Most times we don’t point it out and try to cooperate as much as we can, because its not exactly polite to tell anyone “sorry madam, we can not longer work with you because your attitude sucks”.
I do not blame you pain in the ass Deena Sangha as you are anyway several miles away in Calgary, Alberta. I completely understand you are disturbed with your life and we still have our best wishes for you.
Comments are closed.